SAP CS: After-Sales Service Excellence

SAP CS (Customer Service) manages after-sales service operations including service orders, contracts, warranty, and field service management.

Core Components

Service Orders: Create and process service requests, dispatch technicians, and track service completion.
Service Contracts: Manage service agreements with SLAs, coverage, and automatic contract billing.
Warranty Management: Track warranty periods, claims, and cost recovery from vendors.
Service Planning: Schedule service appointments and optimize technician routes.
Resource Planning: Allocate service technicians and spare parts for efficient service delivery.